Finding the Right Fit: An Example of an Assistive Technology Consumer Evaluation
By Holly Bogdarus, EC-SEAT Scholar When trying to find an assistive technology (AT) device or solution to meet an individual's needs, there are many considerations that must be made. While there are multiple models that help to instruct areas of importance, consumer abandonment is an often overlooked aspect of the decision process. In trying to evaluate a device, Batavia and Hammer (1990) identified the 17 factors that influence the way an individual consumer evaluates a device. These factors are: Affordability: the extent to which the purchase, maintenance, and/or repair of the device causes financial difficulty or hardship to the consumer Compatibility: the extent to which the device will interface with other devices currently and in the future Consumer Repairability : the extent to which the average consumer (or his/her personal assistant) can repair the device if broken, including whether special repair equipment is needed Dependability: the extent to which the dev...